Estimated Duration of Delivery
The delivery period is displayed on the product page. When the package will be delivered can be viewed on the "My Basket" page, i.e. after entering your delivery address and desired delivery company.
In the event that the ordered items cannot be delivered by the manufacturer, due to the manufacturer not being able to fulfil their contractual obligations, we have the right to withdraw from the order. The customer will be informed immediately.
Please note that our packages are dispatched from our warehouse in Austria, thus our Customer Support Team is not available on Austrian public holidays, nor are order processed or packages dispatched on these days.
In United Kingdom the delivery is done via UPS. When an order is placed before Wednesday 13:00 o'clock (CET) and all the ordered products are in stock, the order will be processed on the same day. The general rule of thumb: Delivery in 4 - 9 working days is the general duration for parcels being shipped to United Kingdom.
Generally the duration of delivery in United Kingdom takes Delivery in 4 - 9 working days.
An order confirmation email is sent if the order placement is successful. The dispatch email containing the tracking number is forwarded to the email address provided once the order ships. The tracking number can be used to follow the tracking progress.
Depending on the delivery company selected, the tracking information may take up to 48 hours to be visible on the tracking page after the receipt of the dispatch email.
The estimated dispatch and delivery dates are displayed on the product pages and in "My Basket".
Our courier partners do their best to deliver orders in a timely fashion. However, unforeseen delays may occur due to weather or traffic conditions. We kindly ask for your patience and understanding in such cases.
With UPS you have the option of collecting your package straight from one of their Access Point. The UPS Access Point network boasts longer opening hours for your convenience.
Further information about receiving parcels can be found here.
Parcels delivered to United Kingdom are carried out by DHL Express.
The order shall be processed on the same day when an order is placed before Wednesday 13:00 o'clock given that the ordered products are in stock. Once the parcel has been shipped it is estimated to reach its destination within Delivery in 4 - 9 working days
An order confirmation email is dispatched when an order is placed successfully. A shipping email is sent to the email address that we have on file in the evening on the day the parcel is dispatched. This email contains the tracking number assigned to the parcel. The tracking status can be traced using this code.
The expected delivery dates are displayed on both the product and checkout pages.
The shipping companies used strive to deliver the parcels as quickly as possible, however, unforeseen delays may occur, oftentimes as a result of weather conditions or high parcels volumes.
We care about the environment, and so should you!
The filling material used is 100% biodegradable - and suitable for composting. Glass containers are wrapped in bubble wrap for extra protection against breakage.
Our boxes are made from pure carton and can be disposed of in waste paper refuse.
Delivery of Bulky Items
Bulky items are generally delivered via a mailing department (freight forwarder). In principle, items are delivered to the curb of the specified address. Delivery only occurs after an appointment has been scheduled. The freight forwarder will be in contact with the recipient telephonically.
In addition to UPS Standard Delivery, we also offer UPS Express Delivery. Orders placed by 13:00 (CET1) containing in-stock products can be scheduled using UPS Express. Thus, UPS Express Deliveries may reach their destination across Europe as quickly as the following working day.
Products that are not in stock can also be delivered using UPS Express. Delivery will commence as soon as the products are available.
UPS Express Delivery can be selected at checkout (regretfully, this option is not available for all countries). The surcharge is calculated depending on the point of delivery.
1Central European Time